Jira & Atlassian
Jira configured right — the first time.
Independent Jira and Atlassian services — consulting, day-to-day administration, migrations, audits and integrations. 6+ years hands-on with Jira, Confluence and the rest of the stack.
Get a Free Atlassian AuditAtlassian consulting
Every Jira instance we've inherited was configured by someone in a hurry. Workflows nobody remembers the reason for, permission schemes with more exceptions than rules, automation rules that quietly duplicate each other. Our consulting engagement starts with a full audit of workflows, schemes, plugins, and performance, and ends with a written report ranked by impact — not a slide deck nobody reopens.
Managed Jira administration
Most teams do not need a full-time Jira admin — they need someone competent available when a workflow has to change. We act as your administrator on a retainer: user and permission management, workflow and screen changes, custom fields, notification schemes, app updates and the cleanup that follows. You get a named engineer who already knows your instance, instead of a ticket queue that starts from zero every time.
Atlassian support services
Ongoing support covers day-to-day admin work: user provisioning, permission changes, workflow tweaks, plugin updates, and the tickets that come in when something that used to work suddenly doesn't. Response times follow the same 5-minute SLA we run for infrastructure incidents, because a broken Jira instance stops a whole team, not just one person.
Jira & Confluence deployment
New instance, or moving off Server after Atlassian's February 2024 end-of-life? Deployment covers Atlassian Cloud and Data Center — sizing, SSO, backup strategy, and a staged cutover with a rollback plan, so go-live doesn't double as a fire drill. Legacy Server installations we maintain until there is a migration plan, but we won't stand up a new one on a platform Atlassian has already retired.
Cloud to Data Center migration
Some teams need Jira out of Atlassian Cloud and onto infrastructure they control — on-premises, EU-region cloud, or inside a specific compliance boundary. We plan and execute that move into your own Jira Data Center: sizing the target, migrating data with integrity checks, reworking plugins that don't have a Data Center equivalent, and a staged cutover with rollback. Afterwards we administer both layers — the Jira configuration and the servers underneath it — so one team is accountable instead of two vendors pointing at each other. We don't resell hosting: the infrastructure stays yours.
Configuration audits and health checks
Two levels, and it is worth being clear which is which. The free initial review is a call plus a look at your instance — enough to tell you whether there is a real problem and roughly where it sits. The full configuration audit is a fixed-scope paid engagement: workflows, permission and notification schemes, custom field sprawl, automation rules, installed apps, performance and licence usage, ending in a written report ranked by impact with a remediation plan. Typically 8–16 hours depending on instance size, quoted before we start. Useful before a migration, after inheriting an instance, or when Jira has quietly become slow and nobody knows why.
Jira Service Management and ITSM
Setting up a service desk that support teams will actually use: request types and portal structure, queues, SLA rules that reflect real commitments rather than aspirational ones, approval flows, automation for the repetitive tickets, and a knowledge base in Confluence behind it. We also migrate existing helpdesks into JSM when the old tool is the thing holding the process back.
Automation and integrations
Jira rarely lives alone. We connect it to the systems around it — CI/CD pipelines, GitHub and GitLab, Slack and Teams, CRMs, monitoring and alerting — through the REST API, webhooks or existing Marketplace apps, whichever survives maintenance better. Internally: Automation for Jira rules and ScriptRunner Groovy where the built-in rules run out of road.
Pricing
Consulting, administration and troubleshooting are billed at €65/hour. Audits are fixed-scope and quoted up front once we know the instance size. Migrations and JSM implementations are quoted per project after a short discovery call. Retainers for ongoing administration are monthly with no lock-in.
Get a QuoteFrequently asked questions
What Jira and Atlassian services does UpSystems offer?+
Migration (Server to Cloud or Data Center), workflow and permission scheme customisation, performance audits, Jira Service Management (ITSM) setup, custom automation with ScriptRunner and Automation for Jira, Confluence space architecture, licensing consultation, and team training. 6+ years of hands-on Atlassian experience.
Can you migrate from Jira Server to Jira Cloud or Data Center?+
Yes. Both directions. The standard plan covers planning, data-integrity validation, a staged migration with rollback, plugin compatibility review, and user training. Downtime is minimised with a pre-cutover dry run.
Do you support Atlassian Cloud, Data Center, and Server?+
Yes, all three. Atlassian retired standard Server licenses in February 2024 — UpSystems can help legacy Server customers plan a move to Cloud or Data Center, or maintain Server installations until migration.
Do you offer a free Atlassian audit?+
Yes, at the first level. The free review is a call plus a look at your instance, and it tells you whether something is actually wrong and roughly where. If you want the full picture — a written report covering workflows, schemes, custom fields, automation, apps, performance and licences, with a prioritised remediation plan — that is a paid fixed-scope audit, typically 8–16 hours and quoted before we start. No obligation to take the second step.
Can you train our team on Jira?+
Yes. Live workshops for admins (configuration, permissions, automation) and end users (working with issues, JQL, dashboards). Sessions are recorded and a written quick-reference is provided.
Do you build custom Jira apps or scripts?+
Yes. ScriptRunner Groovy scripts, Jira Automation rules, REST API integrations with external systems (CRM, CI/CD, monitoring), and custom field/workflow extensions.
Do you host Jira for us?+
No — we don't resell Jira hosting. What we do is move Jira out of Atlassian Cloud into a Data Center instance on infrastructure you own, then administer it for you: the application configuration and the servers it runs on. The licence and the hardware stay in your name.
Can you act as our Jira administrator without us hiring one?+
Yes — that is the retainer model, and it is how most of our Atlassian clients work with us. You get a named engineer who knows your instance handling permissions, workflows, custom fields, app updates and user requests. Billed monthly, no lock-in, and cheaper than a part-time hire for the volume most mid-size teams actually generate.
What does a Jira health check cover?+
The paid configuration audit covers workflows, permission and notification schemes, custom field sprawl, automation rules, installed Marketplace apps, performance and licence usage. The deliverable is a written report ranked by impact with a concrete remediation plan — not a scorecard. Typically 8–16 hours depending on instance size, quoted before we start.
Do you set up Jira Service Management?+
Yes. Request types and portal structure, queues, SLA rules, approval flows, automation and a Confluence knowledge base behind it. We also handle migrations from other helpdesk tools into JSM, including historical ticket data where the source system allows it.
What can you integrate Jira with?+
CI/CD pipelines, GitHub and GitLab, Slack and Microsoft Teams, CRMs, monitoring and alerting systems — via REST API, webhooks or an existing Marketplace app when one does the job reliably. Inside Jira we use Automation for Jira rules and ScriptRunner Groovy scripts where the native rules are not enough.
Are you an Atlassian partner?+
No. We are an independent provider — we are not an Atlassian Solution Partner and hold no Atlassian certification. What we have is 6+ years of hands-on work with Jira, Confluence and Jira Service Management across Cloud, Data Center and legacy Server installations. If a formal partner status matters for your procurement process, we would rather you know that up front.
UpSystems is an independent provider of Jira and Atlassian-related services and is not an Atlassian Solution Partner. Atlassian, Jira and Confluence are trademarks of Atlassian Pty Ltd.